We at Birthday Party Xpress strive to provide the highest quality products. We are confident you will be satisfied with your purchases. However, in the event any merchandise reaches you that is not to your satisfaction for any reason, we will do whatever we can within the parameters of our policies to ensure your satisfaction. Please read carefully the following information concerning your order.

Submitting an order through our site implies that you’ve read and agree with the policies outlined here.

Use of Your Personal Information

Information we request from you is solely for the purpose of processing your order . Your information will not be sold or otherwise distributed.

Web Site Disclaimer

Birthday Party Xpress  is not responsible for representational errors concerning merchandise on this site. Errors may be in the form of typos, products accidentally misrepresented by the wrong photo, or any other human error in the production of this site's pages. Birthday Party Xpress  does not engage in any business practice aimed at misleading customers. If you find or suspect any errors, please contact us at : question@sgparty.com

Merchandise Variation

We do our best to accurately represent the items we offer. If you have any questions or concerns about the items you are purchasing, please contact us at : question@sgparty.com. Merchandise shown on our site may vary in the following aspects:

• Some Party Themes will vary in color. Some themes had shades of colors.
• The color  items represented on your computer screen may not be exact colors. Different monitors may display colors differently.
• Handmade material may vary slightly in color.
• Product photos do not represent the actual size of merchandise items. Approximate size is given in item description.

Warranty

Defective merchandise must be reported within 3 days of receipt and the defect will be replaced.

Merchandise Availability

While we try to stock many of the smaller items  in sufficient quantity. We will notify you with an estimated delivery schedule if any of the items you ordered are not in stock. Candy Bar Favors are created only when an order has been placed. Delivery of Candy Bar  products may be contingent upon Birthday Party Xpress production schedule.

General Policy for All Orders

• All prices are in US Dollars.
• Merchandise availability and prices are subject to change without notification.
• Merchandise will not be shipped until full payment.

Shipping Methods

Shipping prices shown on this site are estimated. All packages require signature confirmation. Actual shipping costs may vary method, state and weight.

• USPS (United States Postal Service)
• FedEx (Federal Express)

Payment Methods

We accept Mastercard, Visa, American Express, and Discover Card, PayPal ,Money Order and Traveler’s Checks. We also gladly accept your personal check and will process your order when your check has cleared. For wire transfers Western Union, 1-888-212-4836 for routing information. Credit Cards WILL NOT  BE   Processed Until  Order is PACKED,  WEIGHED and ZONE HAS BEEN calculated. Shipping rates that are shown at check out are estimated and may be less according to package weight and zone  You can request quotes of shipping rate when your package is processed by emailing or calling us. 

Site Security
What makes a transaction secure:
Our site allows web browsers to encrypt information so you can safely send it over the Internet. Encryption (using secure socket layer-SSL technology) is a mathematical process that turns meaningful words and numbers into a coded unrecognizable message string. This prevents any unauthorized viewing or use as it passes over the Internet. It can only be translated or decoded into meaningful information once it has reached its authorized destination. This type of encryption is used today by many major banks to secure their on-line banking transactions.

Tax

We are required to charge sales tax on purchases delivered to locations within the state of Alabama, according to the location where you will take possession. For Alabama orders, sales tax will automatically be added to your total amount due.

Canceling an Order

You may cancel your order prior to our shipping it to you, however, Candy Bars and Special Ordered items cannot be canceled once production of design has taken place.

Receiving Your Order

Whenever possible, Birthday Party Xpress  insures all packages shipped through the respective carrier. Birthday Party Xpress   is not responsible for damage, loss, or theft that results from the negligence of the carrier.

If Your Order Arrives Damaged

If the package your order arrives in appears to be damaged, open the package and inspect the contents before the delivery person leaves.  Damage claims should be made with the shipping company. The delivery personnel should help you file the claim form.

If the delivery person has left and you discover damage later, save all shipping and packing material and contact the shipping company to file a claim.

Returning Merchandise

Only Defective, damaged, or miss-shipped products may be returned , if notified within 3 business days of product delivery for a  refunds. All refunds are subject to the 35% restocking charge.. shipping fees are non refundable. Please call 888-212-4836  to request a Return Merchandise Authorization number. No Refunds After 30 Days.

We are not responsible for delays in shipments. Products that are refused or returned because of late arrival are subject to the 35% restocking charge. It is the customer's responsibility to check the shipping schedules and determine approximate delivery time to the destination, allowing 2 business days to process orders. Weekends and holidays do not count as shipping or order processing days.

*No Refunds for Balloons. We do not refund shipping fees . *Items that are seasonal, on sale, personalized candy bars, items that are specially made, and other items identified as non-returnable are not eligible for return or refund. On Large orders over $150 that require us to order direct from the factory no returns are allowed. No refund on International orders. We are not responsible for lost International shipments.

International Orders

The following policies are effective on all international orders:

• All orders must include complete Billing and Shipping information including a contact phone number.
• Payment in U.S. Dollars, by Credit Card, Bank Draft/Money Order, or Wire Transfer only.
•  No refund on International orders. We are not responsible for lost International shipments.
• All other policies on this page are effective (where applicable).